The vast majority of orders are shipped the same or next business day that we receive an order.
Occasionally, at the time of your order, the item has not yet arrived at our warehouse from our supplier.
Most backorders are filled within 2-10 days. Your credit card will not be charged until the item on backorder is ready to be shipped (exceptions are low priced items that are part of a larger order).
If a backorder cannot be filled within 2-10 days you will be notified at the time of the order.
Please let us know if backorders are not acceptable
or if delivery times of more than 10 days are acceptable.
It's easy to do business with us by mail. We ship instruments,
amplifiers and accessories throughout the U.S. daily. We have been shipping
guitars for over 30 years and you can therefore rest assured that your order
will be delivered to you quickly and safely. All shipments made by us are fully
insured. Also, all new products are fully covered by the manufacturer's warranty
and used gear usually carries our 30 day mail-order warranty.
THE IGS SATISFACTION GUARANTEE
It is of paramount importance to us that you are completely
satisfied with any item you purchase from us. You have a 48-hour approval period.
In the unlikely event that you are dissatisfied with your order, simply call
us within the 48-hour period to let us know. If we can easily rectify your concern
we will do so, otherwise we will exchange the piece or refund your purchase
price (excluding shipping). You must first call for a Return Authorization.
You are responsible for shipping and insurance costs when returning an item.
All returns must be in the same condition as they were when originally shipped.
Note: special orders are non-cancelable and non-refundable.